Terms & Conditions
RLT Watches are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
23 Prospect Street,
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment via Paypal. If you are shopping outside of the UK, place your order and your credit card company will convert the transaction to UK Pounds or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule We deliver your order right away. We will normally send your order to you within 24 Hours. International orders are generally received in under 7 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted through the Paypal secure systems. They are not held in clear text on any web site.
Guarantee All Vintage and New Old Stock watches have a six month warranty (Excluding parts).
Water Resistance is not guaranteed at all on second hand and vintage watches.
New watches are supplied with the manufacturers warranty.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 7 days in accordance with the following guidelines:- Please advise us by email to firstname.lastname@example.org within 7 days of delivery that you wish to make a return and quote your order number. We will send you details of your returns number and the correct address to use. Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be refunded. When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage. Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item. Goods described as available by special order only may not be returnable or subject to a restocking fee.